Terms and Conditions

For the purpose of these Terms and Conditions, the terms "we," "us," "our" refer to ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED, whose registered/operational office is NO. 10, 2ND CROSS BFW LAYOUT, NEAR SHIVA TEMPLE, Laggere, Bengaluru, KARNATAKA 560058. The terms "you," "your," "user," "visitor" refer to any natural or legal person who is visiting our website and/or has agreed to purchase from us. Your use of the website and/or purchases from us are governed by the following Terms and Conditions:

  1. The content of the pages of this website is subject to change without notice.

  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  3. Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website and/or product pages meet your specific requirements.

  4. Our website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

  5. All trademarks reproduced on our website that are not the property of, or licensed to, the operator are acknowledged on the website.

  6. Unauthorized use of information provided by us shall give rise to a claim for damages and/or constitute a criminal offense.

  7. From time to time, our website may include links to other websites. These links are provided for your convenience to offer further information.

  8. You may not create a link to our website from another website or document without the prior written consent of ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED.

  9. Any dispute arising out of the use of our website, purchases from us, and/or any engagement with us is subject to the laws of India.

  10. We shall not be liable for any loss or damage arising directly or indirectly from the decline of authorization for any transaction on account of the cardholder exceeding the preset limit mutually agreed upon by us with our acquiring bank from time to time.


Privacy Policy

Introduction
Welcome to ZephyrLeaf SyzyGreens Pvt Ltd ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zephyrleaf.com (the "Site") and purchase our products. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect
We may collect and process the following data about you:

  1. Personal Identification Information: Name, email address, phone number, and postal address.

  2. Payment Information: Credit card details and other payment-related information.

  3. Usage Data: Information about how you use our website, products, and services.

  4. Cookies and Tracking Technologies: Data collected via cookies and similar tracking technologies.

How We Use Your Information
We use the information we collect in the following ways:

  1. To Provide and Manage Our Services: To process orders, deliver products, and provide customer support.

  2. To Improve Our Website: To understand how our customers use the Site and enhance user experience.

  3. To Communicate with You: To send updates, promotional materials, and other information related to our products and services.

  4. For Marketing Purposes: To personalize and improve our marketing efforts.

  5. To Comply with Legal Obligations: To comply with applicable laws and regulations.

Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with:

  1. Service Providers: Third-party companies and individuals who perform services on our behalf (e.g., payment processing, shipping, data analysis).

  2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

  3. Legal Requirements: If required by law or to protect our rights, property, or safety.

Data Security
We use commercially reasonable security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:

  1. Access: You can request a copy of the personal data we hold about you.

  2. Correction: You can request that we correct any inaccuracies in your personal data.

  3. Deletion: You can request that we delete your personal data.

  4. Objection: You can object to the processing of your personal data in certain circumstances.

  5. Withdrawal of Consent: If we are processing your personal data based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at zephyrleafsyzygreenspvtltd@gmail.com.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates or changes.



Cancellation and Refund Policy

At ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED, we believe in helping our customers as much as possible and have a liberal cancellation policy.

Cancellation Policy

  1. Cancellations will be considered only if the request is made on the same day the order is placed. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and the shipping process has been initiated.

  2. ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, refunds or replacements can be made if the customer provides evidence that the quality of the delivered product is unsatisfactory.

Damaged or Defective Items

  1. In case of receipt of damaged or defective items, please report the issue to our Customer Service team on the same day you receive the product. The request will be entertained only after the merchant has verified and confirmed the defect.

  2. If the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service team on the same day of receiving the product. After reviewing your complaint, the Customer Service team will take an appropriate decision.

Products with Manufacturer Warranty

  1. For complaints related to products that come with a manufacturer’s warranty, please directly refer the issue to the manufacturer as per their terms and conditions.

Refund Policy

  1. In case of refunds approved by ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED, the refund process will be initiated, and it may take 1–2 business days for the amount to be credited to the customer’s account.




Shipping and Delivery Policy

For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.

Orders are shipped within 0-7 days or as per the delivery date agreed upon at the time of order confirmation. Delivery of the shipment is subject to the courier company or postal service's norms. ZEPHYRLEAF SYZYGREENS PRIVATE LIMITED is not liable for any delays in delivery caused by the courier company or postal authorities. We only guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment, or as per the agreed delivery date at the time of order confirmation.

Delivery of all orders will be made to the address provided by the buyer. Delivery confirmation will be sent to your email address as specified during registration.

For any issues related to utilizing our services, you may contact our helpdesk at 8660102062 or via email at zephyrleafsyzygreenspvtltd@gmail.com.